Support

We usually reply within 24 hours.

Contact us

Email [email protected], or open the app and go to Help and Support, then Contact Support. If something went wrong, include your device model and what you were doing at the time, and we will look into it.

Subscriptions and Credits

Changing your plan. Change plans in the app from Upgrade to Pro. Moving to a larger plan applies immediately, while moving to a smaller one takes effect at the end of the period you have already paid for.

Cancelling. Subscriptions are managed by your app store. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments and subscriptions.

Refunds. All purchases are final, except where required by law or by App Store or Google Play policy. Refunds are handled by the store you paid through. A refunded purchase removes the unused Credits it granted. If an image fails to generate, its Credit or Free Guide comes back automatically. Full details are in our Terms of Service.

Credits after cancelling. Your Free Guides return immediately and any Credits you still hold are kept, but frozen. Resubscribe within 3 months and they unfreeze onto the new subscription. After that, they are forfeited.

Your account

Resetting your password. On the Sign In screen, tap Forgot Password and follow the emailed steps. If you signed up with Google or Apple, there is no SnapCoach password to reset, so continue signing in the same way.

Deleting your account. In the app, go to Profile, then Account and Security, then Delete Account. This permanently removes your account and its data and cannot be undone. Photos you saved to your own gallery stay on your device. Deleting your account does not cancel an app store subscription, so cancel that separately.

If you can no longer sign in and want your account deleted, email us from the address on the account.

Common issues

A preview did not generate. Usually a connection problem, or a prompt with very little for the AI to work with. Add detail about the setting, lighting and mood, check your connection, and try again. A preview that fails to generate is refunded automatically.

An enhanced photo does not look right. Retake reshoots against the same preview. A clear, well lit original gives the AI far more to work with. If a result looks badly wrong, send it to us through Report a Bug in Help and Support.

The camera guide is not picking me up. Step back so more of you is in frame, make sure the area is reasonably lit, and give the guide a second to settle.

Reporting an AI image

Every AI generated image in SnapCoach has a flag icon. Tap it to report an image that is offensive, harmful or otherwise inappropriate. Reports are reviewed by our team.

Privacy and terms

Read our Privacy Policy and Terms of Service. SnapCoach is operated by Lu'dera Company Limited of Abuja, Federal Capital Territory, Nigeria.